BuildersJig — Refund Policy

Last updated: 2026-06-02

1. The Short Version

Subscriptions: Cancel anytime. No refunds. Access continues through the end of the period you already paid for.
Top-up credit packs: Non-refundable once delivered.
Disputes: If you successfully dispute a charge through your bank, we will deduct the disputed credits from your account and may revoke AI-generated content produced from those credits.

The rest of this page is the same thing, just in more detail.

2. Subscription Cancellations

2.1 How to cancel

Cancel from your account billing page. It is self-service — you do not need to contact us, fill out a form, or explain why.

2.2 What happens when you cancel

No refund is issued. We do not prorate or refund any portion of the period you have already paid for. If you cancel Pro Monthly on day 2 of a paid month, you do not get 28 days back.
Your access continues through the end of your current paid period.
Your monthly credit allotment continues to refresh for the full remainder of your paid period.
- Example: You're on Pro Annual ($108/yr) and you cancel in month 4. Your monthly 1,350-credit allotment still arrives in months 5, 6, 7, 8, 9, 10, 11, and 12.
Allotment credits are forfeited at the end of your paid period. Whatever monthly-allotment credits remain on the day your period ends are gone.
Purchased credits stay yours. Credits you bought via top-up packs remain on your account after cancellation. You can continue using them as a Free-tier user until they are spent.

2.3 We do not issue partial refunds, cooldown refunds, or "didn't use it" refunds

If you forget to cancel before a renewal, that renewal is non-refundable. We recommend setting a calendar reminder a few days before your renewal date if you intend to cancel.

3. Top-up Credit Packs

Credit packs (Starter $5 / Builder $10 / Workshop $25) are non-refundable once the credits have been delivered to your account.

Credits are delivered immediately on successful payment, so practically speaking they are non-refundable from the moment of purchase.

If a pack purchase failed to deliver credits despite a successful charge (a technical error on our end), contact us — we will fix it, which usually means delivering the credits you paid for. Refunds in this scenario are at our discretion.

4. Payment Disputes (Chargebacks)

If you believe a charge was made in error, please contact us first (see Section 6). We respond quickly and, where appropriate, may issue a discretionary refund or correction.

If you choose to dispute a charge through your bank or card issuer instead:

We will respond to the dispute through Stripe.
If the dispute is decided in your favor:
- We will deduct the disputed credits from your account. This may result in a negative credit balance until your balance recovers through additional purchases or normal monthly grants.
- Your account will be flagged as dispute_active while we review.
- We reserve the right to revoke access to AI-generated content — including photoreal renders — produced from the disputed credits. Revoked renders cannot be viewed or downloaded from your account.
- We may suspend or terminate the account if we determine the dispute was made in bad faith.
If the dispute is decided in our favor, no balance change occurs.

Our position: chargebacks should be a last resort. Contact us first and we will almost always resolve it faster than a bank dispute.

5. Failed Payments

If a scheduled subscription payment fails (expired card, insufficient funds, bank decline, etc.):

Stripe automatically retries every 48 hours.
We do not cancel your subscription automatically.
We do not restrict your access or remove credits while retries are pending.
After several failed attempts or an extended period without payment, an administrator will manually review the account and may pause or cancel the subscription. Where possible, we will email you before this happens.

This is not a refund situation — it is a billing situation. Listed here for completeness because users often look here for it.

6. Contact

Questions about billing or refunds:

Email: support@buildersjig.com

Effective date: Effective upon publication.

BuildersJig · 37 Coes Hill Road, Southwick, MA 01077 · support@buildersjig.com