These Terms of Service ("Terms") are a contract between you and BuildersJig ("we," "us," "our"). By creating an account, signing in, or using BuildersJig, you agree to these Terms. If you do not agree, do not use the service.
If you are using BuildersJig on behalf of a business, you confirm that you have authority to bind that business to these Terms.
You must be at least 13 years old to use BuildersJig. If you are between 13 and the age of majority where you live, you must have a parent or guardian's permission. See Section 14.
To use most of BuildersJig you need an account. We collect an email and a hashed password. Paid plans add billing details handled by Stripe (Section 7).
You are responsible for keeping your password secret and for activity under your account. Notify us at the address in Section 17 if you suspect unauthorized access.
Each natural person may hold one account. Shared logins are not permitted.
BuildersJig is a browser-based 3D woodworking shop simulator. It lets you:
BuildersJig is a planning tool. It produces digital representations only. Renders, cut lists, and AI suggestions are illustrative — see Section 11.
The projects, dimensions, materials, layouts, descriptions, and other content you create in BuildersJig ("Your Content") are yours. You retain all rights you had before using the service.
You grant us a non-exclusive, worldwide, royalty-free license to store, process, and display Your Content solely to operate the service for you. This includes:
We do not use Your Content to train AI models. We do not sell it. We do not show it to anyone outside our small team except as described in our Privacy Policy.
You confirm that Your Content does not violate any law, infringe anyone else's rights, or breach Section 10 (Acceptable Use).
BuildersJig uses third-party AI providers to deliver two features. You should know who is processing your data when you use them.
The Norm chat feature is powered by Anthropic Claude. When you chat with Norm, the contents of your message plus relevant context about your current project (parts, dimensions, materials, recent actions) are sent to Anthropic for processing. Anthropic's handling of that data is governed by Anthropic's own terms and privacy policy.
The photoreal render feature is powered by OpenAI. When you request a render, the image prompt and a reference image of your scene are sent to OpenAI for processing. OpenAI's handling of that data is governed by OpenAI's own terms and privacy policy.
AI output is generated by statistical models. It can be inaccurate, incomplete, or wrong. Do not rely on Norm's suggestions or photoreal renders for safety-critical decisions, structural calculations, or anything where being wrong has real-world consequences. You are responsible for verifying anything an AI tells you before acting on it with real wood, real tools, or real money.
To the extent the law allows it, you own the AI-generated output (renders, chat responses) produced from your prompts inside your account, subject to the underlying AI provider's terms. We do not claim ownership of your renders. AI-generated content may not be copyrightable in all jurisdictions — that's a legal question we cannot answer for you.
You can buy additional credits at any time:
A credit is a unit of internal AI usage measurement. It has no cash value. It is not a currency. It cannot be transferred to another user, redeemed for money, or returned for a refund (except as described in Section 9).
Approximate consumption (subject to change):
We may adjust per-action credit costs from time to time as our underlying AI costs change. We will give reasonable advance notice in the application before significant cost changes take effect.
Your account holds two separate credit balances:
When you use AI features, allotment credits are consumed first, then purchased credits. This means your top-up credits stick around even if you don't use everything your plan included.
Paid plans are billed in advance through Stripe (see Section 7). By subscribing, you authorize us to charge your payment method on a recurring basis for the plan you chose. For Pro Monthly that is every month; for Pro Annual that is every year.
We may change our prices. If we change the price of a plan you are currently on, we will notify you by email at least 30 days in advance. You can cancel before the new price takes effect.
We use Stripe for all payment processing. We do not see or store your full payment card details. Stripe receives your name, email, payment card information, billing address, and transaction history. Stripe's handling of that data is governed by Stripe's own terms and privacy policy.
Stripe sends payment receipts directly. You can also access your payment history and update your payment method through the Stripe Customer Portal, accessible from your account billing page.
For v1, prices are listed in USD and do not include any sales tax, VAT, or similar government charges. Stripe Tax is not enabled for v1; customers in jurisdictions where applicable sales tax applies are responsible for self-reporting. This may change in a future revision.
You can cancel a paid subscription at any time, with no questions asked, from your account billing page.
When you cancel:
You do not need to contact us to cancel. Cancellation is self-service.
Once you have been billed for a subscription period, that payment is non-refundable. See Section 8 for what cancellation actually does.
Credit packs are non-refundable once delivered. Credits are added to your account immediately on successful payment and become available for use immediately.
If you believe a charge was made in error, contact us first (Section 17). We will look into it promptly and, where appropriate, may issue a discretionary refund.
If you choose to dispute a charge directly through your bank or card issuer ("chargeback"):
dispute_active while we review.If a scheduled payment fails (expired card, insufficient funds, bank decline, etc.), Stripe will automatically retry the payment every 48 hours. We do not automatically cancel your subscription or restrict your access while retries are pending. Your existing credits remain available and you can continue using the service.
If payment cannot be collected after a number of retries or after an extended period, an administrator will manually review your account and may pause or cancel the subscription. You will be contacted by email before this happens, where possible.
You agree not to:
We may suspend or terminate accounts that violate this section. See Section 13.
BuildersJig is provided "AS IS" and "AS AVAILABLE," without any warranty of any kind, express or implied. We disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that:
Renders are illustrative, not prescriptive. Geometry inside the simulator is an approximation. Use your judgment when translating a digital plan into real work with real tools. We are a planning aid, not a substitute for woodworking competence.
To the maximum extent permitted by law:
Some jurisdictions do not allow some of these limitations; in those jurisdictions, our liability is limited to the greatest extent permitted by law.
You will defend, indemnify, and hold harmless BuildersJig and its owners, employees, and contractors against any third-party claim, loss, or damages (including reasonable legal fees) arising from:
You can stop using BuildersJig at any time. Cancellation is described in Section 8. You can also request deletion of your account — see our Privacy Policy.
We can suspend or terminate your account if:
On termination, your access ends. Surviving sections (4.1 ownership, 9 refund policy, 11 disclaimers, 12 liability cap, 13 indemnification, 16 governing law) continue to apply.
We may update these Terms from time to time. If we make changes that materially affect your rights, we will notify you in the application and by email at least 30 days before they take effect. Your continued use of the service after the effective date means you accept the new Terms.
Minor non-material changes (typo fixes, clarifications, restructuring without changing meaning) may be made without notice.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION INSTEAD OF A LAWSUIT IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
In plain English: if you and BuildersJig have a dispute, you cannot sue us in regular court (with limited exceptions below) and you cannot join a class action against us. Instead, the dispute goes to a private arbitrator. You give up the right to a jury trial. You can opt out of this section within 30 days — see Section 16.1.7.
Except for the carve-outs in Section 16.1.2, every dispute, claim, or controversy between you and BuildersJig arising out of or relating to these Terms, the service, or your account — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the term of these Terms — will be resolved by binding individual arbitration.
The following are excluded from mandatory arbitration and may be brought in court:
Before starting arbitration, you must first send written notice of the dispute to support@buildersjig.com describing the nature of the claim and the relief you are seeking. We must do the same to you. Both sides agree to spend 30 days in good-faith communication trying to resolve the dispute before either side files for arbitration. The 30-day clock starts on the day the notice is sent. Arbitration cannot be initiated until this period has run.
Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The rules are available at adr.org. The arbitration will be conducted by a single arbitrator. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.
Venue. Any in-person arbitration hearing will take place in Hampden County, Massachusetts, unless the arbitrator orders otherwise on a showing of hardship. Telephonic and document-only proceedings are permitted under AAA rules.
Arbitrator's authority. The arbitrator may grant only individual relief — money damages, individual declaratory relief, or individual injunctive relief — limited to what is necessary to provide relief warranted by the individual claimant's claim. The arbitrator may NOT consolidate more than one person's claims, preside over any form of representative or class proceeding, or award relief to anyone other than the individual claimant.
For individual consumer arbitrations initiated by you, BuildersJig will pay the AAA filing, administrative, and arbitrator fees up to a cap of $1,500, provided the claim is not frivolous (as determined by AAA standards). Beyond that cap, costs are allocated per AAA rules. Each side pays its own attorneys' fees and witnesses' costs, unless the arbitrator awards otherwise under applicable law.
YOU AND BUILDERSJIG AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. Unless both you and BuildersJig agree otherwise in writing, the arbitrator may not consolidate the claims of multiple persons and may not preside over any form of class or representative proceeding.
You may opt out of this Section 16.1 (mandatory arbitration and class-action waiver) by sending written notice to support@buildersjig.com within 30 days of first accepting these Terms. Your notice must include:
If you opt out within the 30-day window, Section 16.1 does not apply to you and any dispute will instead proceed under Section 16.2 (Governing Law and Venue). Opting out does not affect any other provision of these Terms, including the rest of Section 16. Opt-out notices sent after the 30-day window are not effective.
If the class-action waiver in Section 16.1.6 is found unenforceable in a particular case or jurisdiction, only that waiver is severed; the rest of Section 16.1 (including individual arbitration) continues to apply. If any other provision of Section 16.1 is found unenforceable, it is severed and the remainder of Section 16.1 stays in force, except that if Section 16.1.6 (the class-action waiver) cannot be severed from a particular dispute, that specific dispute proceeds under Section 16.2 instead.
This Section 16.1 survives termination of these Terms and of your account.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflicts-of-laws principles.
Subject to Section 16.1 (mandatory arbitration), any dispute arising under these Terms (other than disputes subject to mandatory arbitration under Section 16.1) will be resolved exclusively in the state or federal courts located in Hampden County, Massachusetts, and you consent to the personal jurisdiction and venue of those courts.
Questions about these Terms or your account:
Email: support@buildersjig.com
Mailing address: 37 Coes Hill Road, Southwick, MA 01077
Effective date: Effective upon publication.
BuildersJig · 37 Coes Hill Road, Southwick, MA 01077 · support@buildersjig.com